Protection Plan/Returns
Blinded Wear Protection Plan, Returns & Replacement Support
We want you to understand your options before and after purchasing Blinded Wear eyewear. This page explains the current return policy, prescription (RX) return limitations, and 50% lifetime replacement support for eligible Blinded Wear glasses.
Please review the applicable section below before requesting a return or replacement.
Need help with an existing order? Contact us at blindedwearco@gmail.com and include your order information.
30-Day Return Policy
Eligible Blinded Wear purchases may be returned within 30 days of purchase.
If you would like to request a return, contact Blinded Wear customer support with your order details so we can review the request and provide the applicable return instructions.
To help us locate your purchase, include:
- Your name
- Your order number
- The product you are requesting to return
- The reason for the return
Return eligibility is subject to the terms on this page, including the separate policy for customized prescription (RX) eyewear.
Prescription (RX) Eyewear Returns
Customized prescription (RX) eyewear is final sale and is not eligible for the standard 30-day return policy.
RX products are customized using the prescription information supplied for the order, which makes them different from standard Non-RX eyewear.
This return limitation does not eliminate applicable 50% lifetime replacement support described below for eligible broken glasses.
Before ordering RX eyewear, make sure you:
- Select the intended RX model and available options.
- Use a current eyeglass prescription appropriate for ordering prescription eyewear.
- Upload a clear and readable picture of your prescription on the product page before adding the glasses to your cart.
- Review your product selection before completing checkout.
For more information, read How to Order Your Prescription Pickleball Glasses.
50% Lifetime Replacement Support
Blinded Wear offers 50% lifetime replacement support if eligible Blinded Wear glasses break.
For an eligible replacement claim, the damaged eyewear must be returned to Blinded Wear. Once the claim and returned eyewear meet the applicable policy requirements, the customer can receive 50% credit toward a replacement pair.
This program is intended to give eligible customers a reduced-cost replacement option instead of requiring another qualifying pair to be purchased entirely at full price.
How the 50% Lifetime Replacement Program Works
- Contact Blinded Wear. Email blindedwearco@gmail.com with your order information and details about the broken eyewear.
- Follow the return instructions. Customer support will provide the applicable next steps for your replacement request.
- Return the damaged glasses. The broken Blinded Wear eyewear must be returned as part of an eligible replacement claim.
- The claim is reviewed. Eligibility is determined according to the current replacement-policy terms.
- Receive your applicable replacement credit. Approved claims receive 50% credit toward a replacement pair.
What Does the Lifetime Replacement Program Cover?
The program applies to eligible Blinded Wear glasses that break, subject to the current policy requirements.
The program should not be interpreted as a guarantee that eyewear cannot break. Likewise, terms such as impact-resistant do not mean shatterproof and do not establish a particular protective-eyewear certification or safety rating.
If you have a specific situation and aren't sure whether it qualifies, contact Blinded Wear before sending your eyewear back.
What Isn't the Same as a Replacement Claim?
The 30-day return policy and 50% lifetime replacement support serve different purposes.
| Policy | Purpose | Timing |
|---|---|---|
| 30-Day Return Policy | Eligible standard returns | Within 30 days |
| RX Final Sale Policy | Customized prescription eyewear is excluded from standard returns | Applies to customized RX orders |
| 50% Lifetime Replacement Support | Eligible broken Blinded Wear glasses | Lifetime replacement program, subject to eligibility |
Returns for Non-RX Glasses
Eligible Non-RX Blinded Wear eyewear can fall under the standard 30-day return policy.
If you purchased Non-RX eyewear and would like to request a return, contact customer support within the applicable return period with your order information.
Replacement Support for RX Glasses
Although customized RX eyewear is final sale under the standard return policy, eligible prescription glasses can still be covered by the 50% lifetime replacement support program if they break and meet the applicable policy requirements.
This applies to eligible Blinded Wear prescription eyewear, including applicable RX Pickleball Glasses.
Because RX products contain customized prescription components, contact Blinded Wear before returning a damaged prescription pair so the appropriate replacement process can be confirmed.
Return & Replacement FAQ
What is the Blinded Wear return policy?
Eligible Blinded Wear purchases may be returned within 30 days, subject to the terms on this page. Customized RX eyewear is final sale and is excluded from the standard 30-day return policy.
Can I return prescription glasses?
Customized prescription (RX) glasses are final sale because they are made using prescription information supplied for the individual order. Eligible broken RX eyewear may still qualify for the 50% lifetime replacement program.
Does Blinded Wear have a lifetime warranty?
Blinded Wear offers 50% lifetime replacement support for eligible glasses that break. This means an approved claim can provide 50% credit toward a replacement pair after the applicable requirements are satisfied.
Do I get a free replacement if my glasses break?
No. The lifetime replacement program provides 50% credit toward an eligible replacement pair; it is not a free full-replacement guarantee.
Do I need to return my broken glasses?
Yes. Eligible replacement claims require the damaged Blinded Wear eyewear to be returned according to the instructions provided by customer support.
What happens after I send my broken glasses back?
The replacement request and returned eyewear are reviewed for eligibility. Approved claims receive the applicable 50% replacement credit.
Does the replacement program cover prescription glasses?
Eligible Blinded Wear RX glasses can qualify for the 50% lifetime replacement program even though customized prescription eyewear is final sale under the standard return policy.
Does the replacement program mean the glasses are unbreakable?
No. The replacement program is a customer-support benefit and should not be interpreted as a durability guarantee, protective certification, or statement that the eyewear cannot break.
How do I start a return or replacement request?
Email blindedwearco@gmail.com with your order information and explain whether you're requesting a standard return or a replacement for broken eyewear.
Need Help With a Return or Replacement?
If you're unsure which policy applies to your purchase, contact Blinded Wear before returning your eyewear.
Email: blindedwearco@gmail.com
Including your order number and a brief explanation of the issue will help us identify your order and review the appropriate next steps.
You can also visit Blinded Wear Customer Support for additional contact information.